We have following Job Opportunity with our Client leading in Education Tech Start-up :-
Position: Customer Service Executive
Experience: 1 year
Location: Delhi
CTC 3.5-4.5 LPA
Education: Bachelors degree or B Tech Computer Science/Information Technology
Key Responsibilities :
Maintains customer satisfaction by providing problems-solving resources.
Manage Client Portfolios
Analyse Customer Data and improve customer experience
Sustain business growth and profitability by maximising value
Minimise customer churn
Handle and resolve customer requests
Highly organised and able to multi-task
Self-driven and proactive in nature
Customer Service Executive Requirements
Batchers degree or equivalent
Candidates should have minimum 1 year of experience in Customer service department.
knowledge of customer success process
Experience working with a CRM
Ability to deliver engaging presentations
Attention to details and good problem-solving skills
Excellent Interpersonal skills
Excellent written and verbal communication .
