01Overview
What will you do:Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail.Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.Update clients on their request status accordingly.Verify documents submitted by clients within specific regions on an hourly basis.Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.Understand the companys business functions and roles by attending company seminars and meeting the required assessment target.Achieve quarterly KPI targets set by the CS manager.Perform other ad hoc tasks assigned by the manager.What makes you a great fit:Good communication skills in English, and Hindi language.Strong client-facing and communication skillsTroubleshooting and multitasking skillsCustomer service orientationBachelors degree in business administration or related fieldSelf-motivated and highly reliableWhat we offer along the way:Competitive and attractive compensationExtensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshopsHealth and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental careGenerous time off, including 21 days of annual leave and paid sick leaveAllowance for sports club memberships or other physical exercise activitiesHoliday flight tickets and accommodation coverage (within the yearly limit)Meal and transportation allowanceEducation allowance for your childrens school and kindergarten feesOutstanding team-building experiences and corporate partiesYour application journey:Interview with the Talent Acquisition team (up to 40 minutes)English test (up to 30 minutes)Written assessment (1 day)Interview with the trainer (15 minutes)Final interview (1 hour) .
