Role Description: Customer Service Executive Title: Customer Service Executive Level: Executive Reports to: Sales Manager Section: Sales Vehicle Finance Department: Sales Job Purpose: Customer Service Executive are responsible for managing expectations and developing business solutions for their organizations. They are in charge of creating effective business plans to generate more revenue, increase brand loyalty and improve customer satisfaction Key Accountabilities:
Lead Generation
Generates lead for deals through interactions with DSE or through channel partners/open market Customer Relationship Management
End to end customer relationship management including explaining product offerings and resolving sales queries Cross-selling product offerings to customers Educates customer with information to build their understanding of issues and capabilities Goes beyond their day to day work to assist customers in a positive manner Dealer Relationship Management
Maintaining relationship with assigned dealer Deal Processing
Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc) Internal Stakeholder Management Interact with operations and credit team in order to ensure smooth processing of loan applications KPIs:
Units Disbursed 1st EMI Resolution RC Collection Qualification: Any Graduate Experience: 0-2 years work experience only in Vehicle Sales Skills & Competencies
Functional Competencies
Communication Skill Negotiation Skill Market/Industry Knowledge Analytical Skill Product Knowledge Behavioural Competencies
Execution Excellence Customer Centricity Hiring Parameters:
Should be comfortable to move in the market Should have learning attitude Should have bike and license Should have good knowledge of RTO Should have product knowledge .
