01Overview
We are looking for a highly skilled and experienced Customer Service Executive to join our team at Tata Capital Ltd in Thane. The ideal candidate will have 2 to 7 years of experience in customer service, preferably in the car finance industry.
Roles and Responsibility
Provide excellent customer service to clients and resolve their queries professionally.
Handle customer complaints and concerns with empathy and patience.
Develop and maintain strong relationships with customers to ensure long-term satisfaction.
Collaborate with internal teams to improve overall customer experience.
Identify and escalate potential issues to senior management.
Maintain accurate records of customer interactions and transactions.
Job Requirements
Minimum 2 years of experience in customer service, preferably in the car finance industry.
Robust communication and interpersonal skills are essential.
Ability to work in a fast-paced workplace and meet deadlines.
Excellent problem-solving and analytical skills are required.
Robust attention to detail and organizational skills are necessary.
Ability to work collaboratively as part of a team.
Industry: Automobile / Auto Anciliary / Auto Components.
Company name: Tata Capital Ltd.
JD: n.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. .
