01Overview
We are looking for a highly skilled and experienced Customer Service Executive to join our team in Kolkata, specifically on BT Road. The ideal candidate will have 2-7 years of experience in customer service, preferably in the finance industry.
Roles and Responsibility
Handle customer inquiries and resolve issues professionally.
Provide excellent customer service through various communication channels.
Respond to customer complaints and concerns in a timely manner.
Collaborate with internal teams to resolve complex customer issues.
Develop and maintain strong relationships with customers to enhance satisfaction.
Identify opportunities to upsell and cross-sell products or services.
Job Requirements
Minimum 2 years of experience in customer service, preferably in the finance industry.
Strong knowledge of customer service principles and practices.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong problem-solving and analytical skills.
Experience working with ILMSCV Finance - Motor Finance is an added advantage.
About Company
Tata Capital Ltd is a leading financial institution providing motor finance solutions to its clients. We are committed to delivering exceptional customer service and building long-term relationships with our customers.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
