Customer Service in Theau Technical Live - Work from Home

Handle customer inquiries and provide clear, accurate, and timely responses.Resolve customer issues efficiently and effectively to ensure high satisfaction.Maintain detailed records of customer interactions and transactions.Follow up on customer queries and ensure they are resolved to their satisfaction.Provide product and service information to customers as needed.Escalate complex issues to the appropriate department for further resolution.Collaborate with team members to improve customer service processes.Conduct surveys to gather customer feedback and identify areas for improvement.Adhere to company policies and procedures while delivering exceptional service.Stay updated with product knowledge and industry trends to provide relevant support.

High School Diploma or equivalent; further education is a plus.Excellent communication skills in English, both verbal and written.Previous experience in the BPO industry (voice/non-voice) is preferred but not essential.Strong problem-solving skills and the ability to handle customer complaints professionally.Proficient in using computer systems and CRM software.Ability to work independently and manage time effectively.Freshers with a keen interest in customer service are welcome to apply.Reliable internet connection and a suitable work environment for remote work. Benefits: Competitive salary ranging from 24,500.00 to 35,500.00 per month.Full-time, remote position providing flexibility and work-life balance.Opportunity for career growth and professional development with Theau Technical Live.Supportive work environment with regular training and resources to excel in your role. Join Theau Technical Live as a Customer Service representative and enjoy the benefits of working from home while advancing your career in customer support. Apply today to become an integral part of our team and contribute to our mission of providing outstanding customer service! .