01Overview
JD for Chat support representative-
Location : Sec 86 Gurgaon, SS OMNIA (Work From Office)
We are hiring a Customer Support Representative (Chat) to manage client communication and ensure a smooth, professional experience throughout each project.
This is a full-time, on-site role based in Sector 86, Gurugram.
Responsibilities
Respond to client inquiries via live chat and messaging platforms in a clear and professional manner
Handle questions related to video editing services, orders, timelines, and revisions
Coordinate basic project details between clients and the internal team
Resolve client concerns using a calm, empathetic, and solution-oriented approach
Maintain accurate communication records and follow-ups
Ensure smooth communication throughout the project lifecycle
Maintain high standards of client satisfaction and professionalism
Qualifications
Experience or interest in customer support / chat-based support roles
Strong written communication skills in English
Ability to handle multiple conversations and work under pressure
Good attention to detail and time-management skills
Familiarity with chat tools, CRM systems, or online platforms is a plus
Experience in creative agencies, media companies, or service-based businesses is preferred but not mandatory
Basic understanding of digital services or video editing workflows is a plus
Good English speaking is plus
Salary
25,000 32,000 per month (fixed), based on experience and skill level
Location & Work Mode
Sector 86, Gurugram, SS omnia
Full-time | On-site only
Job Types: Full-time, Permanent
Compensation: 25,000.00 - 32,000.00 per month
Work Location: In person .
