01Key Responsibilities
**
- **Answer Customer Inquiries:** Handle phone calls and responses to emails from customers, providing accurate information and support.
- **Resolve Complaints:** Address customer complaints promptly and effectively, ensuring a positive experience while finding solutions to their issues.
- **Maintain Customer Records:** Keep accurate records of customer interactions and transactions to ensure efficient service and follow-up.
- **Provide Product Information:** Offer detailed information about products and services to help customers make informed purchasing decisions.
- **Collaborate with Teams:** Work closely with other departments to ensure customer feedback and issues are communicated effectively for continuous improvement.
**Required Skills and Expectations:**
- Strong communication skills are essential to clearly convey information to customers and understand their needs.
- A positive attitude is important; being friendly and approachable helps create a welcoming setting for customers.
- Basic computer skills are necessary to manage customer data and perform other administrative tasks.
- The ability to work in a team is crucial, as the role involves collaboration with colleagues to deliver excellent service.
- Freshers should be willing to learn and adapt to the companys processes and customer service protocols.
- Experience
Fresher
- No. of Openings
100
- Education
12th Pass
- Role
Customer Service Officer
- Industry Type
Banking
- Gender
[ Male / Female ]
- Age Limit
18 - 30 Yrs.
- Job Country
India
- Type of Job
Full Time
- Work Location Type
Work from Office
- Benefits include
Flexible Working Hours, Annual Bonus, PF, ESI
- Face Interview Location
Kolkata West Bengal .
