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Customer Service Manager-Loan Centre (Thiruvananthapuram)

IDFC FIRST BANK ACTIVELY HIRING

📍LOCATIONThiruvananthapuram

📈EXPERIENCE0 to 4 Yrs

🕘TYPEFull time

🏥IndustryBFSI

🗓POSTED24 Aug 2026

01Responsibilities

'1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5. Maintaining TAT for all customer requests 6. Xsell 7. Channel MIgratioin to alternate channels Educational Qualifications: Graduate - Any Post Graduate - Any Experience: NA .

02What you'll need

Experience

0 to 4 Yrs

Employment Type

Full time

Programming languages

Customer ServiceRetail BankingCustomer ExperienceProductivityService QualityHandling Time ManagementFirst Contact ResolutionCrosssellingChannel Migration