Customer Service | US Healthcare process

We are hiring experienced Customer Support Specialists for an international voice-based US Healthcare process. The role involves communicating with international customers, understanding their concerns, providing appropriate assistance, and ensuring a smooth customer experience. Candidates with a minimum of 1 year of experience in an International Voice Process who have strong English communication skills and are comfortable working in rotational shifts are encouraged to apply. Key Responsibilities Handle inbound and outbound customer interactions as required by the process.Communicate with international customers in a professional and courteous manner.Understand customer requirements and provide accurate information or appropriate solutions.Resolve customer queries while maintaining a high level of service quality.Follow defined processes, guidelines, and compliance standards.Document customer interactions and update information accurately in the system.Manage multiple customer concerns while maintaining accuracy and efficiency.Escalate complex or unresolved issues to the appropriate internal team.Maintain professional communication throughout every customer interaction.Achieve the required quality and productivity standards of the process.Eligibility Criteria Minimum 1 year of experience in an International Voice Process is mandatory.Candidates from International BPO, Customer Service, Technical Support, Healthcare BPO, or other international voice processes can apply.HSC, Graduate, or equivalent qualification.Strong spoken and written English communication skills.Comfortable handling customers over the phone.Good listening, problem-solving, and interpersonal skills.Basic computer knowledge is required.Candidates must be comfortable working in rotational shifts.Preferred Experience Candidates with exposure to the following areas will have an added advantage: US Healthcare Customer ServiceMedical BillingClaims ProcessingPatient SupportProvider SupportInsurance ProcessRevenue Cycle ManagementInternational Voice ProcessInternational Customer ServiceCompensation & Benefits Competitive salary based on current compensation, experience, and interview performance.Opportunity for a suitable hike on the candidate's current salary.5 days working.2 rotational week offs.Opportunity to work on an international customer support process.Professional work environment.Career growth opportunities within the customer service and healthcare domain.Shift & Location Details Location: Wagle Estate, Thane West, Opp. Ashar IT Shift: Rotational shifts under a 24/7 operation. No midnight shifts. Working Pattern: 5 days working with 2 rotational week offs. Transportation: Company-provided transportation is not available. Candidates should be comfortable commuting to the Wagle Estate, Thane West location independently. Candidate Profile We are looking for candidates who are confident communicating with international customers, have good English fluency, and can handle customer interactions with patience and professionalism. If you have at least 1 year of International Voice Process experience and are looking for an opportunity in a growing US Healthcare customer support environment, this role could be a suitable next step in your career. Compensation: 30,000.00 - 41,000.00 per month Benefits: Provident FundExperience: International voice process: 1 year (Required)Shift availability: Night Shift (Preferred)Work Location: In person .