Customer Service New Associate-voice (Karnataka)

Skill required Voice - Customer Service Designation Customer Service Current Associate Qualifications Any Graduation Years of Experience 0 to 1 years Language - Ability English International - Advanced About Accenture Accenture is a global professional services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do You will be aligned with our Customer Support vertical and help us in managing resolving customers query handling escalations and complaints of the dissatisfied customers giving best resolutions You will also be responsible for closing the fault and complaints within SLA s Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before during and after a purchase or use of a product or service It involves addressing inquiries resolving issues and ensuring customer satisfaction to build and maintain positive relationships What are we looking for Customer service refers to the assistance and support provided by a business or organization to its customers before during and after a purchase or use of a product or service It involves addressing inquiries resolving issues and ensuring customer satisfaction to build and maintain positive relationships good in communication and has good knowledge on metrics of Customer Support Roles and Responsibilities oIn this role you are required to solve routine problems largely through precedent and referral to general guidelines o Your primary interaction is within your own team and your direct supervisor o In this role you will be given detailed instructions on all tasks o The decisions that you make impact your own work and are closely supervised o You will be an individual contributor as a part of a team with a predetermined narrow scope of work o Please note that this role may require you to work in rotational shifts Any Graduation .