Customer Service Officer - MF S.NO. DESIRED RESULT WEIGHTAGE KEY PERFORMANCE INDICATOR Annexure 1 Cash Management - Accounting of Cash and Banking the Cash 30% Risk and Ops Report Annexure 1 2 File despatch as per timelines (PRDD) 15% Ops Report Annexure 2 3 NACH Rejected Cash collections to be less than 10% of billing 10% Risk Report Annexure 3 4 Disbursement Management (XMS upload and query resolution) 5% Risk Report Annexure 4 5 FTR to be achieved as per matrix 5% Ops Report Annexure 5 6 Repayment reminder call for Retail customers 5% Branch Report Annexure 6 7 On-time closure of DCS summary and maintenance of Key Management Register 10% CPC Reports / MIS Annexure 7 8 Post despatch file quality FTR to be achieved as per matrix 10% FTR matrix Annexure 8 9 Management Retail stationery by indenting to OPS on need basis 5% Stationery management Annexure 9 10 Self Development 5% Training Mandays Annexure 10
