01Overview
About the Role
We are seeking a Thai-speaking Team Member to support a global financial services process
focused on money transfer and remittance services. The role involves handling customer inquiries, transaction support, and issue resolution for Thai-speaking customers across voice,
chat, and/or case-based channels.
Key Responsibilities
Handle inbound customer interactions (calls) in Thai and English related to moneytransfer transactions, account issues, and general inquirieAccurately document case details, including reason/sub-reason selection, transactiondescriptions, and reference numbers, per process guidelinesInvestigate and resolve customer issues related to transaction status, delays, fees, anddisputesEscalate complex or sensitive cases (e.g., fraud, compliance concerns) to theappropriate teamMeet quality, productivity, and customer satisfaction (CSAT) targetsStay current on process updates, taxonomy changes, and compliance requirementsMaintain confidentiality and data security standards for customer informationRequired QualificationsFluent Thai speaker with strong English communication skills (verbal)Prior experience in customer service, BPO, or financial services (preferred but notmandatory)Strong attention to detail, especially around documentation and complianceAbility to work in a fast-paced, metrics-driven environmentFlexibility to work rotational shifts, including weekends/holidays if required
Preferred Qualification
sExperience in remittance, banking, or money transfer servicesBachelor's degree or equivalent experience
.
Key Metri
csAverage Handle Time (AHT)Customer Satisfaction (CSAT)Quality/Compliance AdherenceCase Documentation Accura
cy
Perks & Benef
itsCab FacilitySalary range- NegotiableMedical InsuranceLife Insura
nce .
