Customer Service Representative

Provide real-time, consecutive or simultaneous interpretation between English and Punjabi Language during customer calls. Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner. Accurately relay information without adding, omitting, or distorting the meaning. Handle confidential and sensitive information with discretion and professionalism. Maintain high-quality standards in interpretation, ensuring clarity, tone, and context are preserved. Work closely with team leads and QA to continuously improve communication quality and customer satisfaction. Adhere to call handling metrics, quality benchmarks, and compliance requirements. Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services. Required Skills & Qualifications: Fluency in English and Punjabi Language spoken Minimum 1-2 years of experience in an international call center, preferably dealing with U.S. customers. .