What role you will play in team: You will be the first point of contact for our customers.What you will do: Resolve customer inquiries and complaints related to insurance policies.Key responsibility:Answer incoming calls and emails from policyholders.Resolve customer inquiries and complaints related to policies.Provide information about insurance products and services.Process policy changes and cancellations.Maintain accurate records of customer interactions.Meet customer service targets.Identify and escalate complex issues to supervisors.Required Qualification and Skills:High school diploma or equivalent.Excellent communication and interpersonal skills.Ability to work in a fast-paced environment.Proficiency in MS Office Suite.Basic knowledge of insurance products and services.Customer service experience preferred.Benefits Included:Competitive salary and benefits.Comprehensive training and development.Opportunities for career advancement.Positive and supportive work environment.Employee assistance program.A Day in the Life: You will spend your day helping customers with their insurance questions. .
