Customer Service Representative (bilingual Spanish And English Expert)

Work From Office What We Offer Transportation allowance Canteen Subsidy Night Shift allowance as per process Schedule Attendance Bonus Health Insurance Tuition Reimbursement Incentive components campaign wise Work Life Balance Initiatives Rewards Recognition Internal movement through IJP What You ll Be Doing Should have a go-getter attitude in assisting the customers Will be responsible for providing satisfactory customer service and Level-1 troubleshooting Ensure customers issues are attended and all their concerns are resolved immediately Ensure customer s confidential information is adequately protected and only used for official purposes Communicate with current and existing customers using Internet and different software to give information and answer questions regarding current promotions and offers Follow up with customers to assure satisfaction respond to queries and resolve problems Be open and responsive to consistent coaching take an active role in performance planning and goal setting Be adaptable in an environment by championing and embracing change Qualification Required Qualification Graduate Experience Fresher Experienced What We Expect You To Have Aware of Spanish culture Handling calls in Spanish language Comfortable working in night shifts and 247 work environment Should have excellent communication skills in English language verbal written Open to Work From Office B1 B2 level certification will be an added advantage Job Title Customer Service Representative Bilingual - Spanish and English expert Department Operations Location Gandhinagar .