01Overview
Job Summary We are seeking a dedicated and customer-focused Patient Calling Customer Service Representative to manage outbound and inbound communication with patients for U.S. healthcare providers. The candidate will assist patients with appointment scheduling, billing inquiries, insurance-related questions, payment reminders, and general support while ensuring HIPAA compliance and delivering excellent customer service.
Key Responsibilities
Handle inbound and outbound patient calls professionally and courteously
Schedule, reschedule, and confirm patient appointments
Explain patient balances, invoices, and billing statements
Assist patients with basic insurance-related inquiries
Update patient demographics and account information accurately
Follow up with patients regarding unpaid balances and payment plans
Document call details and notes accurately in the system
Coordinate with provider offices and billing teams as required
Maintain HIPAA compliance and patient data confidentiality
Meet daily productivity, quality, and performance targets
Required Skills
Communication Skills
Excellent verbal communication skills in English
Neutral accent with professional phone etiquette
Solid active listening and empathetic communication skills
Technical Skills
Basic understanding of U.S. healthcare processes
Familiarity with EMR/EHR systems preferred
Good typing speed and documentation skills
Working knowledge of MS Excel and email communication
Preferred Knowledge
Basics of medical billing
Understanding of insurance terminology
Knowledge of prior authorization processes
Patient eligibility verification
Educational Qualification
Graduate in any discipline preferred
Healthcare certification will be considered an added advantage
Salary: 3.6 LPA + incentives based on performance .
