We are hiring Customer Service Executives to handle customer queries, provide accurate information, resolve issues, and ensure a positive customer experience. Candidates should have excellent communication skills and a customer-focused approach.
Key Responsibilities
- Handle customer queries through voice/chat/email as per process requirements.
- Provide accurate information and effective solutions to customer concerns.
- Resolve customer issues professionally within defined timelines.
- Maintain high standards of customer satisfaction and service quality.
- Document customer interactions and update records accurately.
- Follow company policies, quality standards, and process guidelines.
- Achieve assigned productivity and performance targets.
Requirements
- Excellent English communication skills.
- HSC / Graduate candidates can apply.
- Freshers and experienced candidates are welcome, depending on the process.
- International BPO/customer service experience will be an advantage.
- Willingness to work in rotational shifts and rotational week-offs.
- Strong problem-solving and interpersonal skills.
Key Skills
Customer Service | Communication | Problem Solving | Active Listening | Customer Handling | International BPO | Voice Process
