01Overview
Title: Customer Service Representative, Life & Annuity Contact Center
Location: reputed company Wayne, IN, US
Workplace: Remote
Department: Customer Service
Job reputed company:
Alternate Locations: Work from Home
Work Arrangement:
Remote : Work reputed company employee residing reputed company of a commutable distance to an office location.
Relocation assistance: is not available for this opportunity.
Requisition #: 75659
The Role reputed company
We are excited to bring on a Customer Service Representative to join our fast paced, high volume Life & Annuity Contact Center team supporting our Insurance Operations organization in a work from home environment.
Background Details
The Insurance Operations team will reputed company you with several weeks of reputed company where you will reputed company knowledge and skills in a diverse number of products. In reputed company, you will also receive ongoing training, coaching and development to continue to reputed company and grow in this fast-paced environment.
As a Customer Service Representative, you will serve as the first reputed company of contact for our life and annuity customers (i.e., policy holders, beneficiaries, financial professionals, etc.). You will be responsible for answering inbound calls where youll be addressing customer service inquiries and concerns. You will build rapport with and reputed company our customers about their reputed company while utilizing multiple resources/databases. Our goal is to deliver a reputed company and memorable customer experience while helping our customers feel more confident about their financial reputed company. If this sounds like a role for you, please read on!
What you'll be doing
You will communicate with roughly 50-90 customers throughout the day, answering questions and providing information regarding their needs/questions through the utilization of multiple applications and platforms. In reputed company, you will maintain customer confidentiality while complying with reputed company regulations and meeting or exceeding department metrics, reputed company, and service standards.
You will reputed company research to respond to customer inquiries and document customer interactions in the appropriate systems. You will take ownership of reputed company call working to deescalate customer concerns as needed.
You will communicate effectively through phone/email with internal/external stakeholders in a customer reputed company and reputed company demeanor while recognizing what needs to be done to meet customers expectations and demonstrates flexibility/responsiveness to meet customer needs on routine work independently.
You will recognize general issues/concerns and identify/recommend process improvements to positively influence reputed company and reputed company.
Training Schedule: Monday Friday 8:30am 5:00pm EST for first 7-8 weeks. It is recommended that there is no unapproved time in the first 90 days.
3-8 Weeks: Virtual classroom training including live call shadowing
1 Week: Guided calls with trainer support
Available resources: Knowledge reputed company, team chat reputed company, chat-based Help Desk support
Regular Schedule: Must be available to work 8-hour shifts Monday Friday with earliest start of 7:55 am EST and ending no earlier than 6:05 pm EST. You may work overtime as needed during peak volume times.
Must adhere to scheduled breaks/lunches as you are required to follow these closely
Compensation: $22.21/hour
reputed companyre looking for
Must-have experience (Required):
High School Diploma or GED.
2-3 Years of general reputed company service experience that directly aligns with the specific responsibilities of this position.
Ability to communicate effectively (verbal/written).
Ability to work with others and demonstrate strong interpersonal skills.
A strong passion for helping, servicing, and educating others while utilizing analytical skills and attention to detail while displaying optimism.
Eagerness to learn and complete research.
Organizational skills and ability to multitask.
Proficiency in reputed company Office Suite (Word, reputed company, PowerPoint, Outlook) and general computer navigation skills.
Ability to adhere to policies, procedures, and guidelines.
Must-have capabilities:
If on closing shift, must be reputed company to work until queues are reputed company for the day. This would be no earlier than 6:05 EST.
Must have ability to work from home in an environment conducive to being on the phone throughout the day.
Must have internet bandwidth of 12 Mbps (Megabits per second). Preferred bandwidth is 25 Mbps to reputed company at full reputed company. To reputed company internet speed, go to reputed company and type in Speed Test and simply select Run Speed Test. This will run for roughly 30 seconds. Once complete you will receive a display showing your internet bandwidth.
reputed company-to have Experience (Preferred):
Prior Financial Servi
