Customer Service Representative

We are looking for a Customer Service Executive to handle customer queries, provide timely resolutions, and ensure a positive customer experience. The candidate will be responsible for managing customer interactions through calls, chat, or email while meeting quality and service-level standards.

• Excellent verbal and written communication skills.
• Strong customer handling and problem-solving abilities.
• Good listening and interpersonal skills.
• Basic computer and MS Office knowledge.
• Ability to work with CRM/ticketing tools.
• Ability to handle multiple customer queries efficiently.
• Willingness to work in rotational shifts, including night shifts where applicable.

  Exp 15 years in Customer Service, Customer Support, BPO, Voice Process, Banking, Telecom, Utilities, or Technical Support.

  Qualification: Graduate preferred; relevant experience may be considered depending on the role.