Customer Service Representative II

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description About Thermo Fisher Scientific Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com. .About Customer Support Center At Thermo Fisher Scientific, committed to being a Product Leadership company that builds innovative solutions across the spectrum of our customers needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Customer Support Center organization is instrumental in these efforts and their flawless alignment across geographies and commercial functions is crucial to our success. The Bangalore Customer Support Center capability is a well-established team, which supports the North America, EMEA & APJ Order Management and other critical back office jobs with three shifts working over a 24-hour window/day, together processing over 60,000 requests each month. These three teams are truly pivotal to delivering on our promises of quality, innovation to the success of our business in India and across the world Job Title: Customer Service Representative II Reports To: Supervisor, Customer Service, Location: Bangalore Roles & Responsibilities Perform high end order processing tasks for assigned regions using Oracle JD Edwards, SAP, BaaN, PRMS, Macola, AS400 and other applications used by the functionEngage in activities to provide an enhanced customer experienceEnsure adherence to company procedures, policies, and systems.Ensures that performance metrics / SLAs are met Adhere to daily turnaround time for orders as per set TAT guidelinesEnsure adherence to all internal / external processes defined Proactively calls out issues that can potentially hamper the business processes Solves a range of straightforward problems and analyzes possible solutions using standard proceduresOther Requirements Preferably Bachelors degree (Arts, Science, Commerce, Business Administrations)2-3years Hands on experience on Order ManagementRequires strong computer skills, including Microsoft officeDisplay excellent verbal and written communication and social skills.Highly thorough and organized with excellent analytic and problem-solving abilitiesAble to multi-task, prioritize and handle time effectivelyCustomer orientated and ability to adapt/respond to different types of tasksFlexible to work in Night ShiftsAs a Customer Service Representative-Order Management you will be represent our company well by being responsible, punctual, and Self-motivated. .