01Role Overview
Customer Experience Advisor is the first point of contact, handling customer queries across channels with professionalism and empathy.
Key Responsibilities
- Handle queries on chat as per process
- Deliver consistent, high-quality customer experience in every interaction
- Resolve concerns efficiently;
escalate complex issuesas required
- Follow SOPs, maintain accurate documentation, and adhere to schedule & quality standards Required Skills and Qualifications:
- Undergraduate or Graduate (with no pending backlogs)
- Robust communication skills (verbal & written)
- Excellent typing speed (40 WPM with 90% accuracy)
- Manage multiple customer interactions while ensuring a positive experience
- Accurately capture customer details and resolve issues with precision Requirement: Willingness to work in night shifts & rotational shifts .
