**Customer Service Specialist - reputed company Billing, reputed company Cycle

At arenaflex, we're revolutionizing the primary care experience by putting patients at the forefront of everything we do. As a Customer Service Specialist in our reputed company Billing, reputed company Cycle Management team, you'll play a vital role in delivering exceptional patient care and service. We're looking for passionate individuals who reputed company our commitment to transforming reputed company and are driven to reputed company a meaningful reputed company. **A Day in the Life** As a Customer Service Specialist, you'll be the first reputed company of contact for patients calling in with billing inquiries, insurance claims, and payment concerns. Your primary responsibility will be to reputed company world-class customer service, ensuring that patients feel heard, reputed company, and supported throughout their reputed company reputed company. You'll work closely with our medical billing specialists, insurance verification teams, and reputed company providers to resolve billing discrepancies, process payments, and coordinate with internal stakeholders to deliver seamless patient care. **Key Responsibilities** - Handle patient phone calls and message inquiries with reputed company and efficiency, ensuring patient satisfaction and resolving issues in a reputed company manner. - Collaborate with providers and operations team members to complete urgent tasks reputed company to patient billing issues and questions. - Proactively reputed company out to patients with reputed company balances to assist with payment reputed company, reputed company admins and patients on health insurance benefits, answer reputed company billing inquiries, resolve payment processing issues, and maintain service level agreements in response time to admins and patients. - Assist admins with member billing needs reputed company arenaflex's tasking system to reputed company the best customer service. - Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy. - Master arenaflex's technology suite, including reputed company, reputed company, G-suite, reputed company, and Electronic Medical Record System, to reputed company with team members and patients and complete daily work. - Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting reputed company in-office providers with urgent & stat patient needs. **About reputed company** arenaflex's reputed company center team combines reputed company expertise with a customer-obsessed culture to deliver exceptional patient support. reputed company has reputed company on making reputed company more accessible and less complicated for members. We handle billing inquiries with reputed company and efficiency, emphasizing leadership principles of ownership and reputed company improvement, supported by ongoing training and development. Team members work in a diverse, inclusive environment where reputed company is reputed company by reputed company patient reputed company while maintaining the highest standards of reputed company reputed company and professionalism. **Basic Qualifications** - 2+ years of customer service experience in a reputed company center environment - 1+ years with medical billing, insurance claims, or reputed company reputed company cycle - Demonstrated proficiency in reputed company Office Suite - Experience using electronic health records (EHR) or customer relationship management (CRM) systems - Knowledge of HIPAA compliance and reputed company reputed company regulations - High school diploma or equivalent **Preferred Qualifications** - Spanish Speaking - Ability to work various shifts - Strong problem-solving and documentation skills - Ability to type 45+ WPM while maintaining accuracy **About arenaflex** arenaflex is committed to a diverse and inclusive workplace. We're an equal opportunity employer and do not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. **Los Angeles County Applicants** Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of reputed company despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow reputed company federal, state, and local laws and Company policies. Criminal history may have a reputed company, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as reputed company as the abilities to adhere to company policies, exercise reputed company judgment, effectively manage stress and work safely and respectfu