01Overview
Role & responsibilities
Handle inbound customer queries related to orders, deliveries, returns, refunds, and account-related concerns.Deliver prompt, accurate, and customer-focused resolutions while maintaining service quality.Maintain a high level of professionalism and empathy during customer interactions.Escalate unresolved issues to the appropriate team as per process guidelines.Accurately document customer interactions and update CRM records.Meet defined productivity, quality, and customer satisfaction (CSAT) targets.Adhere to company policies, process guidelines, and compliance standards.
Preferred candidate profile
Undergraduate freshers and experienced candidates are welcome to apply.Prior experience in customer service, voice process, BPO, or contact center is an added advantage.Strong communication and interpersonal skills.Customer-centric approach with a professional attitude.Immediate joiners will be preferred.Candidates willing to work from the Mohali location.
Key Skills
Excellent verbal and written communication skills in English.Strong customer service orientation and problem-solving abilities.Active listening and interpersonal skills.Basic computer proficiency and typing skills.Ability to multitask and work efficiently in a fast-paced environment.Quick learner with a positive attitude and adaptability.Willingness to work in rotational shifts, if required.
FOR MORE DETAILS CONTACT -
SURBHI - 7669341909
NAINA- 9205989466
SIMRAN-9266885619 .
