01Key Responsibilities
1.Handle customer queries via support platforms (tickets, live chat and call) with
clarity and empathy
2.Troubleshoot and resolve issues within defined SLAs
3.Collaborate with team members and other departments to ensure timely
resolution
4.Work closely with account management, onboarding, product and engineering
teams to unblock complex cases and ensure delivery on commitments
5.Stay updated on product features to ensure customers receive the most
accurate information
6.Capture and report customer feedback from tickets, chat, NPS, or other
channels
#LI-RT .
