01Overview
Job DescriptionThe candidate will be responsible to work with advisors and clients regarding service issues, requests, policies, procedures, and information on accounts. Direct communication with clients and advisors to assist them with their queries, open issues and resolve high level problems over the phone in timely manner. Emphasis is on creating and delivering a unique client experience that defines and differentiate advisors practices. To provide brilliant customer service by responding to advisor and client inquires in fact pace, customer-focused environment.Responsibilities- First point of contact regarding service issues, troubleshooting, and enter complex service requests into appropriate systems for resolution - Educate clients and advisors on newly implement services, systems, or procedures for efficient self-service - Process complex service transactions, or resolve account service casework, which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet/exceed Service goals - Interact directly with customers, inbound/outbound phone queue, to provide accurate and immediate solutions to transaction and service request. Utilize internal computer applications and enter all information in the appropriate system - Participate in Team meetings, huddles, and brainstorming sessions to discuss process updates, operational issues and identify process improvement opportunitiesRequired Qualifications- Up to 2-4 years of relevant work experience - Solid written and spoken communication skills - Ability to explain complex policies or concepts in a straightforward, easy-to-understand mannerPreferred Qualifications- Up to 1-2 year(s) of customer service experience - Exposure to Financial services industry with knowledge of products and services in Securities & Brokerage Operations & Insurance sectorFull-Time / Part-TimeFull timeTimingsIndia Night 1 (8:00p-4:30a)India Business UnitAdvice and Wealth Management and River source OperationsJob Family GroupClient ServiceCab ProvidedYes .
