01Overview
In this role, you'll play a vital part in our organization, with your primary focus being to secure on-time renewal revenue and secure revenue across our Indian portfolio. You will work closely with our extended account teams to maximize the value provided to the customer, ensuring our long-term partnership, while also owning the discipline that keeps renewals and payments on track across a broad client base spanning SMB, Mid-Market, and Enterprise. Meltwater offers an environment where you'll be surrounded by talented coworkers at the cutting edge of AI Martech, working across one of our most diverse account portfolios in the region.
Lead efforts to ensure on-time renewal revenue across your India portfolio, spanning SMB, Mid-Market, and Enterprise accounts, collaborating closely with our account teams.
Own collections end-to-end on your book chasing overdue invoices, resolving billing disputes, and working with Finance/AR to keep outstanding balances current and DSO in check.
This portfolio involves customers weighing competitors, raising product or billing concerns, or facing payment delays you'll be the person having those conversations, calmly and commercially, week in and week out.
Identify upcoming renewals and maintain accurate account and payment status data within the CRM system.
Flag payment risk and churn risk early, and build recovery plans before either becomes a surprise.
Run an accurate forecast which identifies outlook, best case scenarios, and risk, including collections status as part of that picture
A Bachelor's degree or higher is required for this role.
3+ years in sales, renewals, or customer success, ideally SaaS including experience retaining customers in competitive or at-risk situations.Direct experience with collections or accounts receivable follow-up comfortable owning difficult payment conversations, not just renewal conversations.Comfort managing a varied portfolio across SMB, Mid-Market, and Enterprise accounts, each with different stakeholders and different risk profiles.Exceptional organisational skills, emphasizing data accuracy and meticulous attention to detail.A proactive approach to identifying and flagging upcoming renewals, payment risk, and potential issues before they arise.Strong communication skills to articulate renewal options clearly and collaborate effectively with Account Managers and customer success colleagues.Commercial acumen to spot risk early and ensure our services are evolving alongside our clients.Proficiency with CRM systems, ensuring the maintenance of accurate and up-to-date information. Salesforce experience is preferred.Enjoy flexible paid time off for enhanced work-life balance.
Meltwater demonstrates commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage.
Energetic work environment with a hybrid work style, providing the balance you need.
Benefit from our family leave program, which grows with your tenure at Meltwater.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws .
