01Overview
We are looking to hire a focused Customer Success Associate to join our diverse team at Compile in Bangalore.
Growing your career as a Full Time Customer Success Associate is a fantastic opportunity to develop excellent skills.
If you are strong in presentation, project management and have the right personality for the job, then apply for the position of Customer Success Associate at Compile today!
TL;DR: Compile is a rapidly growing, disruptive data and technology company serving the United States life sciences industry.
Compiles data is a comprehensive, fully linked system of record for the U.S. Healthcare market, with intelligence on 2M+ healthcare professionals (HCPs) and over 800K facilities. Compiles data includes high capture medical and pharmacy claims, closed capture Medicare claims (100%), along with best-in-class provider affiliations and customer master. The linked data enables commercial teams to move beyond the traditional approaches that only rely on claims volumes. Our innovations include - Best-in-class provider affiliations - Fully linked data across claims, affiliations, customer master and more - Cleansed, normalized and analytics-ready patient-level data. We are the modern data backbone for commercial life sciences.
Compile has achieved hyper-growth and profitability in the exciting life sciences technology, data, and analytics space, working with emerging biotechs and the worlds largest pharmas alike. We have done this without raising any outside capital.
We are seeking a candidate who possesses a strong work ethic and is willing to put in the effort required to achieve success. Flexibility is also a key quality we are looking for, as our company operates in a dynamic and fast-paced environment. We value a roll up your sleeves attitude and a willingness to tackle any task, no matter how big or small. Additionally, humility is important to us, as we believe in working collaboratively and valuing the contributions of all team members.
The Customer Success team at Compile is a dynamic team with a few responsibilities, spanning supporting the sales team, delivering and fulfilling data licenses with the customer, answering support queries, and complex consulting projects with clients. There is significant opportunity for advancement and growth in this role.
Hybrid: Monday and Friday are work from home, Tuesday, Wednesday and Thursday are in the office
Responsibilities and Duties
- Perform feasibility counts and pre-sales summaries for clients and prospects.
- Act as a strategic thought partner and be the go-to data expert in helping our customers develop analyses and processes.
- Under direct supervision, Identify, comprehend, and clearly articulate customers requirements to generate & implement an end-to-end solution to their business challenges.
- Develop and maintain the qualitative and/or quantitative deliverables as per the client requirements in accordance with the agreed standard process and timelines.
- Provide on-going training support and ad hoc training sessions to always keep customers educated on Compiles data assets & updates.
- Actively learn to become knowledgeable on all Compile data offerings.
- Give and receive peer feedback other team members to share your unique knowledge and skills.
What Makes You a Great Fit
- 1+ years of experience in data science, analytics, business intelligence, or other analytically intensive roles
- Strong SQL skills, experience in the US healthcare sector preferable but not mandatory.
- Ability to work in a quick-paced environment and manage multiple tasks. Your day to day work will involve delivering specific short term tasks and working on long term projects.
- Strong written and verbal communication skills
- Ability to work with cross-functional partners and team members
- Attention to detail and QC Obsessed. We want you to continuously check your work for typos, mistakes, logical errors and to make sure the story to the end client is intuitive.
Dont meet every single requirement If youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway.
Salary and Benefits
- The salary range for this position is 8-10L INR and the final number will be based on the candidates previous experience and the interview
- 8% target variable bonus based on individual and company performance
- Company equity in the form of RSUs
- Gratuity benefits - as per Gratuity Act eligibility criteria
- Health insurance - Mediclaim policy of upto 5 Lac per year which can be upgraded by the employee upto 20 Lac per year
- Public Holidays - 10 days as per local calendar
- Casual / Vacation leave - 15 days per year
- Sick leave - Unlimited
- Maternity leave - as per the Maternity Benefit Act 2017 (26 Weeks)
- Paternity leaves - 10 working days
- Counseling service for the mental health of the employee and their family
Compile embraces diversity .
