01Overview
Job DescriptionAbout MetaMorph:
\ NWe at MetaMorph, empower startups to scale and innovate by placing people at the center of their strategy. With a proven track record of supporting over 220 startups, we specialize in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands. Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle360.
\ NAbout Our Client
\n:A leading financial data intelligence and analytics company serving India's banks, NBFCs, fintechs, investment advisors, and wealth management platforms
\ N.
\n What You'll Be Doin
\ N
- \n
- g:Own the complete post-sales customer lifecycle for enterprise account\ N
- s.Lead customer onboarding, implementation, product rollout, and go-live activitie\ N
- s.Act as the primary point of contact for strategic customer\ N
- s.Drive product adoption and ensure customers achieve measurable business outcome\ N
- s.Build robust relationships across technical and business stakeholder\ N
- s.Coordinate closely with Product, Engineering, QA, and Support teams to resolve customer issue\ N
- s.Understand customer workflows and recommend product enhancement\ N
- s.Conduct regular Business Reviews (QBRs), adoption reviews, and success planning session\ N
- s.Monitor customer health, usage metrics, risks, and engagemen\ N
- t.Proactively identify churn risks and execute retention plan\ N
- s.Drive renewals while identifying opportunities for upselling and cross-sellin\ N
- g.Manage customer escalations and ensure timely resolutio\ N
- n.Gather customer feedback and represent the Voice of Customer internall\ N
- y.Track implementation timelines, success metrics, SLAs, and customer satisfactio\ N
\nn.
\n What We're Looking
\ N
- \n
- For38 years of experience in Customer Success, Customer Success Management, Technical Account Management, Solutions Consulting, Implementation, or .
