01Responsibilities
- Professionally manage relationships with a portfolio of assigned accounts
- Build executive relationships within the customer s organization
- Make sure he/she exceeds customer retention goals and ensure consistently high retention rates
- Build and maintain strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lifecycle
- Gain a thorough understanding of assigned client s needs, services signed up for, and details of the client contracts to drive effective communication
- Identify risks to client success and aggressively/proactively engage the client whenever there s an identified retention issue
- Develop and execute retention plans for customers who may be at risk
- Drive resolution of escalated issues in coordination with Leasing, projects, design, and facilities teams
- Be a voice for accounts internally and keep the senior leadership abreast of the gaps
- Manage contract-related inquiries, questions, and issues from clients and other departments
- Liaise with other team leaders to make sure that clients are getting the best service possible.
Skillset required:
- Proven expertise in handling high-net-worth customers across India
- Proven track record of building robust executive-level relationships
- High attention to detail and willingness to get in the weeds to fix a problem
- Knowledge of customer success best practices
- Exceptional communication and relationship management skills
- Exceptional time management .
