Customer Success Manager Cybersecurity (Bengaluru)

We're looking to on-board an enthusiastic & agile Customer Success Manager who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers & team members) who are well versed with Astra's platform. The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders & CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science. Roles &

Act as a product champion by promoting adoption and maximizing customer engagement. Drive a seamless customer onboarding experience, ensuring smooth adoption of the product. Understand customer requirements and translate them into actionable deliverables. Respond promptly and effectively to customer queries via email and phone. Build and nurture long-term relationships with customers based on trust and .