01Role Overview
We're looking to on-board an enthusiastic & dynamic Customer Success Manager who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers & team members!) who are well versed with Astra's platform.
The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders & CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science.
Roles &
02Responsibilities
- Act as a product champion by promoting adoption and maximizing customer engagement.
- Drive a seamless customer onboarding experience, ensuring smooth adoption of the product.
- Understand customer requirements and translate them into actionable deliverables.
- Respond promptly and effectively to customer queries via email and phone.
- Build and nurture long-term relationships with customers based on trust and rapport.
- Manage stakeholder relationships across internal teams and customer organizations.
- Strengthen brand value by delivering exceptional customer experiences.
- Maintain strong customer satisfaction and loyalty, measured through high NPS scores.
- Identify opportunities for up-selling and cross-selling complementary Astra products.
- Proactively manage account renewals and secure long-term partnerships.
- Ensure timely project delivery by coordinating across multiple teams.
- Maintain accurate and updated records within the customer success platform.
Skills & Qualifications:
- Experience Customer Success / Growth / Retention roles, ideally in SaaS
- Proven ability in upselling/cross-selling in a PLG motion.
- Excellent communication skills with a customer-first mindset.
- Technical knowledge required to work in a cyber security organizations customer-facing role.
- Analytical and data-driven; comfortable working with metrics like NRR, churn, adoption rates.
- Ability to build rapport with the stakeholders
- Willingness to work in Bangalore
Why Join Us
- Youll own your work from day oneno micromanaging, just trust and impact.
- Health Insurance for you and your spouse.
- Be part of a fast-growing cybersecurity SaaS company.
- Youll join a team thats scaling fast but still feels like a close-knit crewthink startup energy with global reach.
- Cooperative & friendly culture with full ownership and growth opportunities.
- And yes, get ready for some unforgettable workcationsthink Chikmagalur, Jim Corbett & Wayanad .
