01Overview
Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 15,000+ security tests.
CTOs and CISOs love Astra because it helps them to achieve continuous security at scale, fix vulnerabilities in record time, and seamlessly transition from DevOps to DevSecOps with Astra's powerful CI/CD integrations. In 2024 Astra uncovered 2.5 million+ vulnerabilities for its customers, saving customers $110M+ in potential losses due to security vulnerabilities.
Franois Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, Dream 11, OLX Autos etc. We're looking to on-board an enthusiastic & agile Customer Success Manager who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers & team members!) The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders & CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science.
Drive a seamless customer onboarding experience, ensuring smooth adoption of the product.
Respond promptly and effectively to customer queries via email and phone.
Build and nurture long-term relationships with customers based on trust and rapport.
Strengthen brand value by delivering exceptional customer experiences.
Proactively manage account renewals and secure long-term partnerships.
Ensure timely project delivery by coordinating across multiple teams.
Maintain accurate and updated records within the customer success platform.
Experience Customer Success / Growth / Retention roles, ideally in SaaS
Analytical and data-driven; Health Insurance for you and your spouse.
Team-oriented & friendly culture with full ownership and growth prospects. .
