01Responsibilities
Act as a product champion by promoting adoption and maximizing customer engagement.Drive a seamless customer onboarding experience, ensuring smooth adoption of the product.Understand customer requirements and translate them into actionable deliverables.Respond promptly and effectively to customer queries via email and phone.Build and nurture long-term relationships with customers based on trust and rapport.Manage stakeholder relationships across internal teams and customer organizations.Strengthen brand value by delivering exceptional customer experiences.Maintain strong customer satisfaction and loyalty, measured through high NPS scores.Identify opportunities for up-selling and cross-selling complementary Astra products.Proactively manage account renewals and secure long-term partnerships.Ensure timely project delivery by coordinating across multiple teams.Maintain accurate and updated records within the customer success platform.Skills & Qualifications:
Experience Customer Success / Growth / Retention roles, ideally in SaaSProven ability in upselling/cross-selling in a PLG motion.Excellent communication skills with a customer-first mindset.Technical knowledge required to work in a cyber security organization's customer-facing role.Analytical and data-driven; comfortable working with metrics like NRR, churn, adoption rates.Ability to build rapport with the stakeholdersWillingness to work in BangaloreWhy Join Us
You'll own your work from day oneno micromanaging, just trust and impact.Health Insurance for you and your spouse.Be part of a fast-growing cybersecurity SaaS company.You'll join a team that's scaling fast but still feels like a close-knit crewthink startup energy with global reach.Collaborative & friendly culture with full ownership and growth opportunities.And yes, get ready for some unforgettable workcationsthink Chikmagalur, Jim Corbett & Wayanad .
