01Responsibilities
Co-create and execute a tailored Customer Success Plan with major customers, aligning on their mission-critical priorities, key initiatives, and adoption plans for Autodesk solutions, while driving specific actions to ensure success - aimed at helping customers achieve their desired business outcomesBe the owner and orchestrator of Customer Success planning and execution, holding customers, Autodesk teams, and Channel Partners accountable for various actionsCo-document the tangible business value each customer is achieving through Autodesk solutions, capturing these as value stories to demonstrate measurable outcomes and successAssist customers by providing guidance and resources to support onboarding new solutions, identifying and assisting at-risk customers with low product adoption to help them fully utilize the products and services theyve invested in, reducing churn riskPartner with Sales teams, Technical Sales teams, Autodesk Channel Partners, Technical Support, Client Services, and others to drive customer success motionsParticipate in regular Account Planning processes with Sales and Technical Sales teams, identifying targeted accounts to drive success planning activities, engagement strategies, and establish business outcome alignmentMonitor customer usage data and other health indicators and translate these into strategies for success, in collaboration with Reseller Partners and internal Sales teamsEngage confidently with all levels and personas within customer organizations, including contract management, IT administration, end-users, user management, and customer leadership/decision-makersThroughout the lifecycle, identify opportunities for expanding the business relationship and support the Sales team and reseller partners in pursuing expansion opportunitiesMinimum Qualification:Up to 5 years of Customer Success, Technical/Implementation Consulting, Customer Support, Sales, Technical Sales, Renewal and/or any other customer-facing experienceDemonstrated ability to lead, discover, and uncover the customer's business challengesExperience working for or working with large India-based corporations with complex structureExcellent executive and business-level communication skillsCustomer Empathy & customer-first mindsetAbility to prioritize multiple complex tasksCollaboration and coordination across multiple internal and external stakeholdersPreferred Qualification:Manufacturing industry experience or Manufacturing industry digital solutions Sales and Customer Success experience highly preferred#LI-SV2Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk its at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When youre an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future Join us!Salary transparency Salary is one part of Autodesks competitive compensation package. Offers are based on the candidates experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: .
