01Key Responsibilities
Technical Proficiency:
Possess a solid technical background with a focus on APIs and integrations.
Effectively communicate the features and capabilities of the Exotel platform to clients.
Revenue Ownership (Mandatory)
Strive to achieve or overachieve monthly and quarterly revenue targets.
Collaborate with Sales teams on sales strategies, renewals, and upsell opportunities.
Negotiate terms, pricing, and review contracts while managing the subscription renewal process.
Customer Engagement:
Serve as the primary point of contact for clients, managing relationships and ensuring customer satisfaction.
Conduct product demonstrations, collaborating with both business and engineering teams to showcase the value of our APIs.
Demonstrate a proactive approach in responding to client needs and resolving issues.
Project Management:
Assist clients in planning, coordinating, and launching new solutions/projects.
Manage a high volume of communication and effectively prioritize tasks based on urgency.
Continuous Improvement:
Collaborate with clients to understand and address their unique challenges, offering insights based on successful use-cases.
Provide guidance and support to help clients diagnose and troubleshoot technical issues.
Communication and Reporting:
Conduct regular check-ins to ensure alignment on ongoing projects.
Facilitate Quarterly Business Review (QBR) meetings to update clients on project success, discuss new opportunities, and showcase the value of Exotel
Cross-functional Collaboration:
Act as a bridge between Accounts Receivables, Finance, and Customer Teams, ensuring a smooth and transparent financial interaction.
Escalate and communicate client pain points to relevant internal teams for resolution.
Qualifications and Skills:
2-6 years of experience in Software/Technical Account Management or Customer Success, preferably in a SaaS environment.
Strong technical knowledge, particularly in APIs and integrations.
Excellent listening and sales skills with a focus on relationship-building.
Proactive attitude, ability to manage multiple tasks, and thrive in high-stakes situations.
Experience in negotiating terms, pricing, and reviewing contracts.
Proficiency in maintaining accurate and timely information within CRM databases. .
