01Overview
Atica is a leading, tech-first remote sales & revenue management company for Hotels and Hotel operators in the US, enabled by a unified tech-led solution. We are a startup, funded by the top investors in the country, like Titan Capital, DIBS. As innovators at the forefront of the industry, we strive to deliver the highest quality service to all our clients while setting new standards for efficiency and effectiveness. We aspire to build high-quality, innovative & robust software that makes an impact!
Full-Time Job: Work from office
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our hotel clients across the USA. Your role will focus on ensuring a seamless onboarding process, driving client satisfaction, and promoting upselling and retention to improve net recurring revenue. The ideal candidate is customer-focused, proactive, and experienced in relationship management and problem-solving.
Coordinate the onboarding process for new clients, ensuring a smooth transition from business development to active account status.
Collaborate with internal teams to set up client accounts, configure services, and deliver onboarding materials.
Client Relationship Management:
Serve as the main point of contact for assigned clients, building strong relationships to understand their needs and objectives.
Customer Satisfaction and NPS (Net Promoter Score):
Take full ownership of client issues and inquiries, resolving them promptly and effectively.
Identify opportunities for upselling and cross-selling, driving revenue growth within existing client accounts.
Execute strategies to enhance client engagement and improve overall net recurring revenue.
Payment and Account Recovery:
Facilitate account recovery efforts for overdue payments, closely collaborating with the finance team as needed.
Provide insights and feedback from clients to internal teams to drive product and service improvements.
4+ years of proven experience in customer success or account management, preferably within the hospitality or B2B industry.
Detail-oriented with strong organizational and time-management skills. .
