01Overview
About MetaMorph: We at MetaMorph, empower startups to scale and innovate by placing people at the center of their strategy. With a proven track record of supporting over 220 startups, we specialize in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands. Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle36 0 About Our Cli ent : Our client is an AI-powered finance automation platform that streamlines and modernizes financial operations, offering a unified solution integrating bill payments, smart banking, AI-driven accounting, expense management, and treasury service . What youll get to do in this role: Own the full post-sales lifecycle onboarding, adoption, retention, and expansion. Drive seamless onboarding and ensure customers realize value within the first 3060 days. Build strong relationships with founders, finance teams, and key decision-makers. Monitor customer health metrics and proactively mitigate churn risks. Conduct regular check-ins and business reviews to drive engagement and long-term partnerships. Identify upsell and cross-sell opportunities in collaboration with Sales. Own renewals and work towards strong Net Revenue Retention (NRR). Act as the voice of the customer internally collaborating with Product, Sales, and Operations teams. Stay updated on fintech, spend management, and market trends to better guide customers. Were looking for someone who: 25 years of experience in Customer Success / Account Management / SaaS roles. Experience managing B2B customers (finance teams, founders, CXOs preferred). Strong stakeholder management and relationship-building skills. Data-driven mindset with ability to track adoption and health metrics. Ability to work independently in a quick-paced startup environment. Strong communication and problem-solving skills. Fin .
