01Overview
Job Title: Customer Success Manager
Experience: 7+ years
Department: Customer Success Management
Simform is a premier digital engineering company specialising in Cloud, Data, AI/ML, and Experience Engineering to create seamless digital experiences and scalable products. Simform has strong capabilities across Microsoft, AWS, Google Cloud, and Databricks. Simform is well-recognised as one of the most reputed employers in the region, having created a thriving work culture with a high work-life balance that gives a sense of freedom and opportunity to grow.
We are looking for a technically savvy customer success manager who possesses a strong drive for results. The duties of the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding clients, and minimizing churn. One should also be able to handle customer complaints and requests. Successful candidates must be social and analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers and maximize value.
Develop and manage relationships with the project team/internal team.
Analyze customer data to improve customer experience.
Act as a liaison between the customer and the delivery team
Create positive relationships with customers to turn them into brand advocates
Responsible for growing customer accounts by identifying new opportunities in existing accounts.
Manage billing disputes and upgrade/downgrade requests
Overall 7+ years of experience in IT industry
Atleast 3+ years of experience purely in the Customer Success role.
Demonstrate leadership qualities.
Ability to identify and manage risks
Knowledge of customer success processes.
Experience in document creation.
Passion for service.
Flexible work timing, leaves for life events, work-from-home options.
Free health insurance.
Office facility with a fully-equipped game zone, in-office kitchen with affordable lunch service, and free snacks.
Sponsorship for certifications/events and library service.
