01Overview
ThreatModeler is the industry leader in automated threat modeling and secure software design, working with clients that include four of the top 10 Globally Systemically Important Banks (G-SIBs). Every sector of the global economy is being transformed by software, yet vulnerabilities are too often exposed by increasingly sophisticated cyber-attacks. By identifying security flaws in software architecture at the design phase, threat modeling makes it possible to fix issues before code is written. ThreatModeler platform automates the threat modeling process, enabling developers to design and build secure software. ThreatModeler is a fast-growing cybersecurity startup searching for a pioneering Digital Customer Success Manager (CSM) to establish and lead our new Digital Customer Success program. This is a significant opportunity to establish a new way of doing business at ThreatModeler, leveraging data-driven strategies to ensure the success and growth of our digital segment. You will build the foundation for scalable customer success, collaborating with cross-functional teams to deliver excellent digital experiences. Our ideal candidate is an innovator passionate about automation, analytical problem-solving, and building efficient, tech-touch processes that drive customer retention and expansion at scale.
Establish and lead the Digital Customer Success program.
Develop, implement, and maintain automations and electronic communication workflows, specifically leveraging tools like ChurnZero for customer lifecycle management.
Proactively monitor a large volume customer base through data-driven insights and automation to identify account health trends.
Identify high-volume churn risks and expansion opportunities within the digital segment.
Analyze digital segment metrics (health, utilization, churn, renewal rates) to drive program improvement and organizational growth.
Collaborate cross-functionally (Sales, Product, Onboarding, Support) to ensure a consistently excellent customer experience within the digital segment.
Task Managemen t: Oversee the completion of digital program tasks, ensuring alignment with automated workflows and supporting data-driven decision-making for the digital segment.
Team Playe r: Collaborate cross-functionally to ensure the organization has clarity on digital customer outcomes and shared learnings from automation initiatives.
Strong experience with customer success automation tools (e.g., Proven track record of managing a large customer base using digital, tech-touch, or low-touch methods.
High computer literacy and ability to learn new software.
Knowledge of customer success processes and practices, also knowing how to adapt processes to suit the needs of enterprise customers.
Strong problem-solving and project management skills, with the ability to juggle multiple priorities and deliver results
Proven track record in customer retention and account growth
Desired Experience
Experience : 3+ years experience specifically in digital customer success or tech-touch account management roles.
Advanced proficiency in configuring and optimizing customer success platforms for automation .
Background in data analysis and using CRM data to trigger automated customer interventions.
Communication Skills : Exceptional verbal, written, and presentation skills, with the ability to communicate effectively with executive-level stakeholders and influence internal teams.
Technical Aptitude : Comfortable working with technology, data, and CRM platforms (e.g., Salesforce, HubSpot) and customer success tools (e.g., Passion for helping customers.
Competitive salary and performance-based bonuses.
Opportunities for career growth and professional development. .
