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Senior Customer Success Manager (Remote) Get It is a fast-growing SaaS startup that transforms how eCommerce brands drive customer loyalty by offering a platform that enables merchants to launch paid membership programs. We're looking for a Senior Customer Success Manager to join our growing team. What You'll Do Lead and optimize customer onboarding, ensuring a seamless and efficient experience while tailoring strategies to individual merchant needs. Drive customer retention and growth, developing strong relationships with merchants and proactively addressing challenges. Help build out Customer Success infrastructure, including measurement tools, key performance indicators (KPIs), knowledge bases, onboarding processes, educational content, and quarterly business reviews (QBRs). Eventually, manage a portfolio of 50+ high-value merchants, providing strategic guidance and ensuring their continued success. Recruit, lead, and develop junior Customer Success talent as the team expands. Maintain accurate CRM records, ensuring all customer interactions and activities are documented. Collaborate with Product, Sales, Operations, and Leadership to provide customer insights that shape future growth strategies. Stay up-to-date with industry trends and competitor offerings, sharing insights with internal teams. Act as the primary advisor and advocate for your merchants, guiding them throughout their membership program journey. What You Bring 5+ years of experience in eCommerce, digital marketing, or customer experiencewhether at a brand, agency, or SaaS company. Proven success in a startup or high-growth environment, where you've helped build and refine customer success strategies. Exceptional communication and presentation skills, with confidence in engaging stakeholders at all levels. A passion for driving results and helping customers succeedyou're proactive, strategic, and solution-oriented. Shopify Plus and HubSpot CRM experience (a plus, but not required). What Makes You a Great Fit Empathetic You understand merchants' challenges, anticipate their needs, and are dedicated to their success. Accountable You take ownership of your role and are committed to building scalable, effective processes. Adaptable You thrive in fast-paced environments and embrace change with a problem-solving mindset. Positive & Collaborative You bring a strong team spirit, excellent communication skills, and a proactive attitude. Perks & Benefits Competitive salary + bonus potential Health, dental, and vision benefits Fully remote role Work from anywhere in North America with reliable internet access Flexible schedule We respect work-life balance and encourage autonomy in managing your responsibilities Unlimited PTO Take time off when you need it, and truly disconnect Growth opportunities Help shape the future of the company and advance your career Access to an incredible network Collaborate with industry experts, investors, and advisors If you're excited about the opportunity to help shape the future of eCommerce loyalty programs, we'd love to connect! Apply today. Employment Type Full-Time Salary $52,000.00 $139,000.00 per year J-18808-Ljbffr Apply tot his job Apply To this Job
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