01Responsibilities
Own account retention and expansion by proactively building deep relationships with key accounts and executive sponsors to drive measurable success. Drive product adoption by ensuring customers fully leverage new features and maximize ROI. Proactively monitor and act on customer healthidentifying risks early, preventing churn, and driving expansion. Develop and refine scalable processes, training materials, and customer-facing content to accelerate adoption and streamline operations. Execute the full customer journeyonboarding, change management, performance reviews, and renewalswith urgency and attention to detail Advocate for customer needs, translating pain points into actionable product and go-to-market improvements. Recruit and develop future CSMs, setting a high-performance standard as Valdera scales. Operate autonomously in a high-growth environmentprioritizing impact, solving problems end-to-end, and driving initiatives to completion. Commit to exceeding expectations and achieving ambitious startup goals. Adapt to global time zones, ensuring critical customer and internal priorities are met. Experience & Qualifications: 3+ years in Customer Success at an enterprise SaaS company. Proven track record of increasing customer LTV and driving significant revenue growth. Specific wins in owning retention and expansion of large enterprise accounts. Proactively identified risks and implemented retention strategies without direction. History of independently building relationships with executive decision-makers. Strong analytical skillsleveraged data to track customer health, measure success, and drive proactive engagement. Successfully advocated for customers to initiate new product launches and go-to-market strategies. Experience leading QBRs, business reviews, and roadmap discussions to accelerate adoption and growth. Exceptional communicator with a track record of crafting high-impact emails, presentations, and reports. Track record of executing with precision and attention to detail, creating high-quality presentations, charts, and materials. Built scalable processes, and solved unexpected challenges.Proficient in products like GSuite, Microsoft, Notion, Figma, Salesforce, Amplitude, and Excel. Thrives in a fast-paced, high-stakes environment. Apply tot his job
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Company : RemoteRocketHub
Salary : Work from home .
