01Requirements
5+ years of experience in Customer Success or Account Management - preferably in a managed services or SaaS environment
Strong understanding of SLAs, service metrics, and operational delivery models
Proven ability to manage multiple customers and priorities in a fast-paced environment
Excellent communication and stakeholder management skills, including executive-level engagement
Experience driving customer retention and satisfaction through proactive engagement
Experience with Gainsight platform and CRM tools (preferably Salesforce)
Demonstrated experience using generative AI tools (e.g., ChatGPT, Copilot, Claude, Gemini) to improve productivity, decisionmaking, or problem solving in a professional or personal context.
Bachelors degree required
Benefits:
Unlimited PTO for salaried employees because flexibility fuels success
Comprehensive medical, dental, and vision coverage
Health Savings & Flexible Spending Accounts
401(k) with company match to invest in your future
Volunteer Time Off (VTO) to give back to causes you care about
Life and pet insurance for peace of mind
Employee Assistance & Mental Health Programs
Charitable giving opportunities
Professional coaching and career development
and much more.
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Company : Model N
Salary : Work from home .
