01Overview
Account Manager IT Services (account retention & growth exp. in relevant IT industry req.)
Location: must reside in the United States (central or eastern time zone preferred)
Salary: $100,000 - $115,000 + Sales Bonus ($110k-125k OTE) + Benefits
Benefits: Health Insurance, Holidays, Paid Time Off, Internet/Phone Reimbursement
Job Type: Full-Time | Remote - Work from Home + Travel
Typical Hours: Monday Friday, 40-45 hours per week
Travel: Approximately 20%; mostly client visits, quarterly meetings at HQ
Start Date: ASAP
Sponsorship is not available
Account Manager IT Services Description
Our client, a growing managed IT services provider headquartered in New York, is seeking an Account Manager to join their fully remote U.S. team. In this role, you will own relationships with existing clients, manage escalations, uncover expansion opportunities, and ensure each clients IT roadmap supports their business goals. Our client is looking for someone with account management, client retention, portfolio growth, and the ability to discuss technical concepts with clients, ask the right questions, and pull in technical resources when needed. To be successful in this role, you must be organized, emotionally aware, and comfortable having high-level client conversations. This is a great opportunity to gain support for relevant training and technical certifications, and grow into senior account, team leadership, or sales leadership roles as the company scales.
Account Manager IT Services Responsibilities
Own relationships with an assigned portfolio of active client accounts
Serve as the main contact for client needs, concerns, and escalations
Lead Technology Business Reviews and discuss client IT roadmaps
Identify projects, upgrades, licensing needs, and growth opportunities
Present IT recommendations tied to client goals and budgets
Partner with support, sales, finance, and technical teams
Track account health, sales activity, and opportunities in CRM
Help resolve billing questions and invoice-related client concerns
Monitor retention risks and address issues before they escalate
Keep clients informed on security, device, and infrastructure needs
Account Manager IT Services Qualifications
3+ years of account management or customer success experience required
Experience retaining and growing a client portfolio required
Experience managing long-term B2B client relationships required
IT Services, SaaS tools, cybersecurity, or IT infrastructure solutions knowledge required
Executive-level communication and negotiation skills required
Willingness to travel approximately 20% for client meetings required
Apply To this Job
Company : #twiceasnice Recruiting
Salary : 100K115K a year .
