01Responsibilities
- Manage publisher account setup and maintain Mid-Market accounts on the PubMatic system.
- Ensure on-time execution of technical integrations and deliver service excellence during implementation.
- Deliver excellent customer service and support within defined SLAs to publishers via support channels (e.g., Ticketing tool), including troubleshooting and resolving issues reported by publishers.
- Proactive in optimizing the publisher accounts and providing timely feedback to the customers to increase the yield.
- Work with internal teams, including sales, marketing, business development, product management, and engineering, to deliver customized implementation plans to select clients.
- Keeping multiple support systems updated (e.g., Salesforce, JIRA, Zendesk, etc.)
- Actively respond to escalations for both Publisher and Demand clients relating to integration issues, discrepancies, Brand Safety, etc.
- Generate and interpret reporting that will yield competitive insights for our clients
- Work closely with internal and external customers to ensure higher returns for end customers.
- Build strong customer relationships to create advocates of PubMatic while identifying upsell opportunities to manage a book of business against assigned revenue targets.
- This role is to provide support to Mid-Market US regional accounts.
02Requirements
- The ideal candidate should have 2+ years of ad-tech experience, adequate knowledge in Header Bidding, ORTB protocol, RTB/PMP and ad Networks is a plus.
- Prior experience of working with SSPs, Custom Prebid Wrappers and various ad formats/ad platforms is a plus.
- Operationally minded and able to balance onboarding new customers, supporting existing customers, and optimizing performance.
- Proficiency in Excel, preferably Excel Macros, MS Access, MS Project, SQL, and other Database tools is a plus.
- Experience using complex datasets to track performance trends, identify anomalies and their root causes.
- Ad Trafficking exposure using Ad Servers such as GAM and AdMob is a plus.
- Experience with web applications, web forms, and web servers, ideally with HTML or JavaScript, is a plus.
- Knowledge of using debugging tools like Fiddler, Charles, and browser console, etc.
- Shift Timings - 12:00 Noon to 5:00 pm from office and 9:00 PM to 21:00 Midnight (IST) from home.
- Proactive and self-motivated with ability to collaborate with team members globally, especially US-based counterparts.
Qualification:
- B.E./ B.Tech. in Computers or equivalent.
Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days in office and 2 days working remotely) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
Benefits: Our benefits package includes the best of what leading organizations provide, such as stock options, paternity/maternity leave, healthcare insurance, broadband reimbursement. As well, when were back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches and much more!
Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we dont just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status .
