01Overview
About WPT Global Since WPTs inaugural high-stakes televised poker games in 2003, the brand has symbolised poker prominence. Transitioning from its renowned live events, WPT Global currently pioneers an avant-garde online platform.Our team comprises Silicon Valley stalwarts, data experts, gaming enthusiasts, and many more. Our mission Creating an online poker experience thats as exciting to watch as it is to play, for both novices and pros alike.The Role As our Customer Support Agent, you will be the frontline representative of our company, interacting with customers via email and live chat to deliver exceptional support and customer service.This is a full-time, in-office role based in Pune, India. Applicants must currently reside in Pune or be open to relocating.Requirements1-2 years of experience in customer serviceExperience working in the online gaming or gambling industryProven skills in email and live chat supportStrong interpersonal and clear communication skillsAbility to handle sensitive situations with discretion and empathyEffective collaboration with diverse, cross-functional teamsAn innovative mindset for improving operational processesResponsibilitiesEngage with customers via email and live chat, providing timely and effective supportCollaborate closely with Payment, Risk, and Fraud teams to resolve customer inquiries and issuesAddress and resolve customer complaints professionally and efficientlyContribute proactively to enhancing customer experienceSupport team members in daily tasks and activitiesMaintain a positive, collaborative work environmentSuggest practical improvements to enhance business processesPrefered QualificationsPrevious experience in customer support within the online gaming or gambling industry is highly desirable .
