01Overview
Roles and Responsibilities :
Handle customer inquiries via phone calls, emails, or chats to resolve their issues in a timely and professional manner.
Process customer requests for product information, orders, returns, exchanges, and cancellations.
Escalate complex issues to senior team members or supervisors when necessary.
Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
Fluent English language skills (spoken) with excellent communication abilities.
0-2 years of experience in an international voice process environment.
Strong understanding of US voice process procedures and protocols.
Ability to work on night shifts (rotating schedules).
