01Overview
Customer Support & Sales Agent Diagnostic Health Check-ups
Employment Type: Full time
Shift: Rotational, between 7:00 AM 11:59 PM (candidates must be flexible across shifts)
About the Role
We're looking for a dynamic Customer Support & Sales Agent to join our diagnostics team. This is a blended role combining consultative sales with day-to-day customer support you'll pitch diagnostic and preventive health check-up packages while also handling scheduling, follow-ups, and query resolution for existing customers.
Key Responsibilities
Pitch and sell diagnostic/preventive health check-up packages to prospective customers via calls and chat
Handle inbound and outbound customer queries related to phlebotomy (home sample collection) scheduling
Follow up on test reports, resolve delays, and coordinate with lab/operations teams
Manage high volumes of calls and chats daily while maintaining service quality
Convert leads into confirmed bookings through persuasive, consultative selling
Address customer concerns, objections, and complaints professionally
Maintain accurate records of interactions, bookings, and follow-ups in CRM
Meet daily/monthly sales targets alongside support SLAs (response time, resolution time, CSAT)
Requirements
12 years of experience in diagnostic/preventive health check-up sales or support.
Proven ability to handle both sales and support simultaneously
Solid verbal communication and convincing/negotiation skills
Comfortable working in a fast-paced, high-volume, target-driven environment
Adaptable to work rotational shifts between 7 AM and 11:59 PM, including weekends
Basic computer literacy; familiarity with CRM/ticketing tools is a plus
Fluency in required languages Hindi, English.
Preferred Skills
Prior experience in diagnostic labs, hospitals, or health-tech companies
Ability to multitask between sales pitches and support resolution without dropping quality
Resilience and composure under pressure
Compensation: 25,000.00 - 32,000.00 per month
Benefits:
Paid sick time
Paid time off
Provident Fund
Application Question(s):
Willing to relocate / based out of Mumbai
Are you comfortable working in rotational shift
what is your current CTC
what is your expected CTC
Notice period in your current company
Work Location: In person .
