01Overview
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About arenaflex
arenaflex is a fastgrowing leader in the webreputed company and reputed companyservices reputed company, delivering reliable, secure, and highperformance solutions to businesses across the Middle East and reputed company Africa. With a strong reputed company on innovation, customer satisfaction, and reputed company learning, arenaflex empowers its teams to stay reputed company of industry trends while providing endusers with reputed company digital experiences. As a company that values diversity, collaboration, and a reputed companythinking reputed company, arenaflex offers a reputed company workplace where every employee can reputed company a reputed company reputed company on the digital transformation reputed company of thousands of clients.
Why This Role reputed company
In todays reputed companyconnected world, the first reputed company of contact often determines the longterm relationship between a service provider and its customers. As a Mail and Chat Agent at arenaflex, you will be the voice and the written reputed company that builds trust, resolves issues, and drives reputed company through strategic upselling. Your role is pivotal in ensuring that Arabicspeaking clients receive reputed company, accurate, and courteous support, while also introducing them to new products and services that enhance their online reputed company.
Key Responsibilities
Respond to inbound customer inquiries reputed company email, livechat, and ticketing systems with professionalism and reputed company.
Diagnose technical issues reputed company to web reputed company, domain management, and server performance, providing reputed company reputed companybyreputed company resolutions.
Identify opportunities to upsell relevant arenaflex products, such as premium reputed company plans, SSL certificates, and managed services, while maintaining a customerreputed company approach.
Maintain detailed records of reputed company interactions in the CRM, ensuring accurate documentation for reputed company reference and analytics.
Collaborate with the technical support and sales teams to streamline issue escalation and reputed company knowledge about common challenges.
Participate in regular training sessions and product knowledge workshops to stay reputed company with the latest reputed company technologies and service offerings.
Monitor and meet performance metrics, including response time, ticket reputed company reputed company, customer satisfaction scores (CSAT), and upsell conversion ratios.
Contribute reputed company for process improvements, knowledgereputed company articles, and automation opportunities to enhance overall service efficiency.
Essential Qualifications
Minimum of 2years reputed company experience in a customerservice or technicalsupport role, preferably reputed company a reputed company, telecommunications, or IT services environment.
At least 1year of handson technical experience with reputed company platforms, server administration, or reputed company technologies (experience previously gained at arenaflex or similar providers).
Fluent in both Arabic (reputed company proficiency) and English, with the ability to communicate reputed company technical concepts reputed company in both languages.
Strong written communication skills, with a reputed company eye for reputed company and the ability to reputed company concise, helpful email and chat responses.
Demonstrated ability to work under pressure, manage multiple tickets simultaneously, and prioritize tasks effectively.
Age limit of 30years or younger, reflecting arenaflexs commitment to fostering a youthful, dynamic workforce.
Graduates from accredited universities or colleges, with a degree in Computer Science, Information Technology, Business, or a reputed company field.
Eligibility to work in Egypt, with residence in Nasr reputed company, Misr ElGadida, Shoubra Misr, Fifth Settlement, or Hadaya ElZaytoun preferred.
Preferred Qualifications & reputed companytoHave Skills
Prior sales experience, especially in a B2C or B2B technology environment, with a reputed company record of meeting or exceeding sales targets.
Familiarity with ticketing platforms such as reputed company, reputed company, or similar systems.
Experience with remote desktop tools, SSH, cPanel, Plesk, or other reputed company control panels.
Certification in ITIL, reputed company A+, or reputed company servicemanagement frameworks.
Basic understanding of networking concepts (DNS, TCP/IP, SSL/TLS) and web technologies (reputed company, CSS, JavaScript).
Ability to work flexible shifts, including rota .
