01Overview
Customer Support Associate (Voice / Chat Process)
Location: Hazratganj, Lucknow, Uttar Pradesh
Job Type: Full-Time
Industry: Customer Service / BPO
Experience Required
Freshers and experienced candidates may apply
Prior experience in Customer Service, BPO, or Contact Center operations is preferred
Job Summary
Will be responsible for handling customer interactions, resolving queries, and delivering a positive customer experience while meeting service quality standards.
Key Responsibilities (Voice Process)
Handle inbound and outbound customer calls professionally
Resolve customer queries and provide accurate information
Understand customer requirements and offer appropriate solutions
Record customer interactions and follow-ups in CRM systems
Meet service quality and productivity targets
Escalate unresolved issues as per defined procedures
Maintain customer data confidentiality and compliance standards
Chat Process
Manage customer interactions through chat platforms
Provide accurate and timely responses to customer inquiries
Maintain professional written communication standards
Document customer interactions and resolutions in CRM systems
Assist customers with service, billing, order, and general support queries
Achieve response time, quality, and customer satisfaction targets
Requirements
Minimum qualification: 12th Pass or equivalent
Strong communication skills in English and local language(s)
Basic computer proficiency
Ability to work in rotational shifts and weekends as required
Customer-focused approach with good problem-solving skills
Additional Requirements for Voice Process
Strong verbal communication and listening skills
Ability to manage customer concerns professionally
Typing speed of approximately 2530 WPM preferred
Compensation: 13,000.00 - 15,500.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Life insurance
Work Location: In person .
